Product Condition Classification

Used Product Classifications

The following condition standards apply to all returned, inspected, and removal inventory unless otherwise specified by a client-specific SOP.

Condition Description SKU Format
Used – Like New (ULN)
  • Broken seal or open box.
  • No visible wear or damage.
  • Fully functional.
  • All original packaging, manuals, and accessories present.
  • Components appear unused.
 [Original SKU]_ULN
Used – Very Good (UVG)
  • Minor cosmetic imperfections.
  • May contain faint scratches or minor handling marks.
  • Fully functional.
  • Accessories may show minor wear.
  • Packaging may be repackaged.
 [Original SKU]_UVG
Used – Good (UGD)
  • Noticeable cosmetic wear.
  • May contain scratches, scuffs, or small dents.
  • Fully functional.
  • Packaging may be damaged, incomplete, or replaced.
  • Accessories may be incomplete, replaced, or show wear.
 [Original SKU]_UG
Used – Acceptable (UAC)
  • Heavy cosmetic wear.
  • May contain deep scratches, dents, or heavy scuffing.
  • Item remains functional.
  • Non-essential components may be missing if documented.
  • Packaging is typically damaged, missing, or replaced.
 [Original SKU]_UA

Condition Decision Matrix

Inspection Result Condition
Open box, appears unused, complete ULN
Minor cosmetic imperfections, fully functional UVG
Noticeable wear, fully functional UGD
Heavy wear, still functional UAC
Note: When evaluating a unit, functionality always takes priority over cosmetic condition. A non-functional item must be classified as Damage regardless of cosmetic appearance.

Damage Or Wrong Product Classification


Condition Description SKU Format
Damage (D)
  • Not functional.
  • Significant physical damage.
  • Missing essential components.
  • Fails inspection for resale under any used condition grade.
 [Last 5 of UPC or EAN]_D_[INBOUND ID]
Wrong Item (WI)
  • Received item does not match expected inventory.
  • Item does not exist in inventory.
  • Condition is not evaluated.
  • Item requires client review or identification.
 [Last 5 of UPC or EAN]_WI_[INBOUND ID]

Condition Decision Matrix

Inspection Result Condition
Not functional or missing essential components D
Incorrect product received WI