Classifications

Product Condition Classification

Used Product Classifications
The following condition standards apply to all returned, inspected, and removal inventory unless otherwise specified by a client-specific SOP.
Condition
Description
SKU Format
Used – Like New (ULN)
Broken seal or open box.
No visible wear or damage.
Fully functional.
All original packaging, manuals, and accessories present.
Components appear unused.
[Original SKU]_ULN
Used – Very Good (UVG)
Minor cosmetic imperfections.
May contain faint scratches or minor handling marks.
Fully functional.
Accessories may show minor wear.
Packaging may be repackaged.
[Original SKU]_UVG
Used – Good (UGD)
Noticeable cosmetic wear.
May contain scratches, scuffs, or small dents.
Fully functional.
Packaging may be damaged, incomplete, or replaced.
Accessories may be incomplete, replaced, or show wear.
[Original SKU]_UG
Used – Acceptable (UAC)
Heavy cosmetic wear.
May contain deep scratches, dents, or heavy scuffing.
Item remains functional.
Non-essential components may be missing if documented.
Packaging is typically damaged, missing, or replaced.
[Original SKU]_UA
Condition Decision Matrix
Inspection Result
Condition
Open box, appears unused, complete
ULN
Minor cosmetic imperfections, fully functional
UVG
Noticeable wear, fully functional
UGD
Heavy wear, still functional
UAC
Note: When evaluating a unit, functionality always takes priority over cosmetic condition. A non-functional item must be classified as Damage regardless of cosmetic appearance.

Damage Or Wrong Product Classification
Condition
Description
SKU Format
Damage (D)
Not functional.
Significant physical damage.
Missing essential components.
Fails inspection for resale under any used condition grade.
[Last 5 of UPC or EAN]_D_[INBOUND ID]
Wrong Item (WI)
Received item does not match expected inventory.
Item does not exist in inventory.
Condition is not evaluated.
Item requires client review or identification.
[Last 5 of UPC or EAN]_WI_[INBOUND ID]
Condition Decision Matrix
Inspection Result
Condition
Not functional or missing essential components
D
Incorrect product received
WI