Used Product Classifications

The following condition standards apply to all returned, inspected, and removal inventory unless otherwise specified by a client-specific SOP.
Condition
Description
SKU Format
Used – Like New (ULN)
Broken seal or open box.
No visible wear or damage.
Fully functional.
All original packaging, manuals, and accessories present.
Components appear unused.
[Original SKU]_ULN
Used – Very Good (UVG)
Minor cosmetic imperfections.
May contain faint scratches or minor handling marks.
Fully functional.
Accessories may show minor wear.
Packaging may be repackaged.
[Original SKU]_UVG
Used – Good (UGD)
Noticeable cosmetic wear.
May contain scratches, scuffs, or small dents.
Fully functional.
Packaging may be damaged, incomplete, or replaced.
Accessories may be incomplete, replaced, or show wear.
[Original SKU]_UG
Used – Acceptable (UAC)
Heavy cosmetic wear.
May contain deep scratches, dents, or heavy scuffing.
Item remains functional.
Non-essential components may be missing if documented.
Packaging is typically damaged, missing, or replaced.
[Original SKU]_UA
Condition Decision Matrix
Inspection Result
Condition
Open box, appears unused, complete
ULN
Minor cosmetic imperfections, fully functional
UVG
Noticeable wear, fully functional
UGD
Heavy wear, still functional
UAC
Note: When evaluating a unit, functionality always takes priority over cosmetic condition. A non-functional item must be classified as Damage regardless of cosmetic appearance.